What lead statuses are used in LuckyOnline
Once a lead is received in LuckyOnline, it is assigned one of the following four statuses in the Statistics section:
Confirmed;
In progress;
Declined;
Trash.
How is a lead status assigned
The status depends on the outcome of call center processing:
Confirmed. Assigned when the customer confirms and places an order.
In progress. Indicates that the lead has been transferred to the call center and is either in the call queue or being handled by an operator.
This status is also used if the customer requested a callback at a specific time. After the callback, the status will be updated to Confirmed or Declined based on the result.
Declined
Assigned for the following reasons (shown in the Breakdown section):
Customer declined — customer refused to place an order (e.g., too expensive, no funds, unwilling to pay for delivery);
Did not submit request — the customer states they did not leave a request;
Already ordered / Accidental request — the customer left the request by mistake, already placed an order elsewhere, or changed their mind;
Language barrier — the operator cannot proceed due to dialect or speech difficulties;
Restricted delivery region — delivery is not possible in the customer’s area (e.g., remote locations, local logistics restrictions);
Order already placed (inquiry/complaint) — a repeat request used to ask a question, clarify details, or file a complaint.
Trash
Leads are sent to Trash for the following reasons:
Duplicate request — same phone number used to submit another lead for the same offer already in progress;
Incorrect number — the phone number is invalid or unreachable;
Blacklisted number — the lead is blacklisted due to aggressive behavior, abusive language, or repeated no-shows;
Unsupported GEO — lead comes from a country where the product is not available. Accepted GEOs are listed on each offer’s detail page.